FROM INBOX | Exposing double Standards by Doves Funeral Services
Dear all, I am very sad to write this. Sekuru vangu vakashaya on Saturday manheru mushure mekurwara zvakaipisa neSugar. Sekuru was employed by NRZ at a tender age of around 18 years. He worked there for over 40 or 50 years. Sekuru joined Doves Funeral Services at a very young age. He contributed to his Doves Funeral policy for over 25 or 30 years, and he only stopped making contributions when he was advised that his policy had matured. Time flies now sekuru varwara and is now old. He sadly passed way last Saturday at around 12 midnight.
Early Sunday tikati sekuru vanga vaine policy kuDoves regai tifone vazotora body for dressing. Takuudzwa kunzi huyai neLast receipt ramakabhadhara. Imagine vanhu varikuda receipt yakaitwa maybe 30 years ago, the person who does those payments is gone. Everyone was shocked by this. Fortunately, sekuru was wise; he joined the community burial society, and the local burial society managed to fill the gap that was supposed to be filled by Doves. This is was our nightmare experience with Doves Funeral services.
Please spread maybe we can get more attention from the management.
Doves HoldingsThis is honestly very concerning. Kana client yakabhadhara for 25 to 30 years kusvika pekuti he was officially advised that the policy had matured, then why would Doves require a payment receipt from decades ago? Proper records management dictates that the service provider, not the bereaved family, should have complete policy records, member details, contribution history, and maturity status, securely filed and retrievable at any time. Are we being told that Doves does not maintain archival records of its long-term clients? If so, how many other living policyholders’ records ari kushaikwa or incomplete without their knowledge? This raises serious questions about accountability, data management, and client protection.
Families should not be retraumatised at a time of loss because an institution cannot access its own records.#Doves is such a disapointment, I also suffered a similar nightmare in 2020, after losing a martenal uncle whom I was contributing for sime years, its sad how issues starts being raised when you are in that situation at least Nyaradzo came to my rescue!
